Privacy Policy
At VVID ("we", "us", or "our"), accessible via our mobile apps and web portals, we are committed to safeguarding the privacy of our volunteers, field technicians, delivery executives, and affiliated business partners. This Privacy Policy details how your personal data, location information, and operational records are collected, utilized, and protected when using our platform.
1. Information We Collect
When you register, affiliate with a business vendor, or operate through the VVID Volunteer app, we may collect the following information:
- Identity & Profile Information: Full name, phone number, email address, profile photo, emergency contact, government identity proof (Aadhaar/PAN/Driving License where required for KYC).
- Vehicle & Gear Details: Vehicle type (two-wheeler, four-wheeler, or none for foot volunteers), vehicle registration number, and driving license details for courier and taxi services.
- Financial & Payment Information: Bank account number, IFSC code, UPI ID, and digital wallet identifier for direct credit of service earnings, tips, and payroll payouts.
- Proof of Performance: Photographs captured via the in-app camera documenting job arrival, service completion, doorstep delivery, or gap analysis inspections.
2. Location Data Policy (Foreground & Background)
Because the VVID platform orchestrates real-time dispatch, route navigation, and field attendance tracking, location data is central to our operational integrity:
- Active Job Tracking: While carrying out an active delivery or service booking, real-time GPS coordinates are collected and shared with the assigner business vendor and customer to display estimated arrival times and journey progress.
- Field Duty Shift Tracking (Background Location): When you actively punch in for duty ("Punch In"), the app tracks background location intervals to verify presence within assigned service territories, compute actual kilometers traveled, and calculate travel allowances.
- Explicit Duty Gating: Background tracking occurs strictly while you are Punched In or actively executing an order. Once you "Punch Out" or go off duty, all background location tracking ceases immediately.
- We do not track your personal off-duty movements or sell location history to any third-party advertisers.
3. Affiliated Business Vendor Mapping
When you link or request affiliation with a registered business vendor (such as a pest control company, restaurant, retail store, or logistics hub):
- Your duty status, punch-in/out timestamps, attendance hours, and completed service tickets are shared with that vendor's management dashboard (Smart POS ERP).
- The affiliated business vendor manages permissions regarding whether you are authorized for field attendance, lead creation, and specific vertical assignments (Delivery, Taxi, or Home Services).
4. Device Permissions
To deliver a smooth operational experience, the VVID Volunteer App may request the following permissions:
- Location (Fine & Coarse): To assign nearby orders, calculate optimal travel routes, and record duty attendance.
- Camera: To scan delivery QR/barcodes, take customer workplace arrival verification photos, and document service completion.
- Notifications: To deliver instant push alerts for newly broadcasted service requests, vendor invites, and payout confirmations.
5. Data Security & Storage
All data transmitted between the app and our cloud servers is encrypted using industry-standard TLS 1.3 cryptographic protocols. Your financial records and identity documentation are stored in secure, access-controlled databases.
6. Your Rights & Account Deletion
You maintain full control over your data. You may review or update your profile information directly inside the app under Profile settings. If you wish to permanently delete your account and associated personal data, you can submit an Account Deletion request via the in-app menu or contact our Grievance Officer.
7. Grievance Redressal & Contact
For any questions, clarifications, or concerns regarding your privacy or data handling, please contact: